by calling 07770 756760 or
emailing classiqueupholsteryservices@gmail.com
TO OBTAIN A RETURNS NUMBER WHICH MUST BE CLEARLY WRITTEN ON THE OUTSIDE OF THE PARCEL.
If you wish to cancel your order for a full refund – minus the delivery and packaging charge you must notify us of your intention within 14 days of receipt of the goods and request a returns reference number. Goods must be received back at our premises within 28 days of receipt of your goods. Package goods securely taking all measures possible to prevent damage in transit and return the original packaging to us with all labels still attached to the goods. Clearly mark the package with the reference number and post to the address below. After this time goods bought in the sale can be returned for an exchange or credit voucher only. If you return the order to us for any reason you will have to meet all the postal and packaging costs and any other costs incurred by you in doing so. When sending a return we recommend that you sent it recorded delivery. Please ensure that you have adequate proof of posting, as we will not be liable for any goods that have been lost in transit. Your statuary rights are not affected.
All items must be returned unsoiled and in the same condition as dispatched, with original packaging, with all tags and labels attached and not used, and in a resealable condition, for a full refund to be considered less the postage and packaging. All refunds will be made (within 30 days)
Returns address: EXAMPLE Returns reference number: XX123, Classic Collection Ltd, Elmwood House Flat, Burford Road, Black Bourton, Bampton, Oxon, OX18 2PL, UK
You are under a duty to take reasonable care of the goods whilst they are in your possession and we reserve the right not to accept returned goods which have been damaged whilst under your control.
FAULTY ITEMS
PLEASE NOTE FOR ALL FAULTY ITEMS PLEASE CONTACT US ON 07770 756760 OR classiqueupholsteryservices@gmail.com TO OBTAIN A RETURNS NUMBER WHICH MUST BE CLEARLY WRITTEN ON THE OUTSIDE OF THE PARCEL.
If you find you have a faulty item please return the goods to us at the address below, with a copy of your receipt and a brief note including your name and address, email address and telephone number detailing the fault. We will then evaluate the fault fairly and make good as required. This may include a replacement, a repair or a full refund including postage. This does not affect your statutory rights.
All goods returned due to faulty manufacture should be returned for our inspection and if necessary the manufacturers inspection. Replacement goods cannot be sent until we have received the returned goods. All faulty items will be dealt with within 30 days of receiving.
We will not be liable for any defect arising from fair normal wear and tear, wilful damage, negligence, or abnormal working conditions, failure to follow the manufacturer’s or our instructions (whether oral or written) on the care for your item, misuse, or alteration or repair of the goods without our approval.
Please note: All goods returned under complaint will not be accepted unless clean and dry, Health and Safety Act 1972.
Goods damaged in transit must be reported immediately by telephone or email, and must also be noted when signing for the goods on the delivery driver’s sheet otherwise no claims can be made and refunds cannot be issued.
Please do not hesitate to contact us if you need help on any aspect of our returns policy by telephoning us on 00 44 (0)7770 756760 or via email: classiccollectionuk@gmail.com
IF YOU HAVE ORDERED AN INCORRECT SIZE
Please telephone us 00 44 (0)7770 756760 or via email: classiqueupholsteryservices@gmail.com for a returns reference number before the goods are returned, Please mark this number on the outside of the parcel. Goods may be exchanged where possible for a different size or type; however the customer is liable for the additional postage costs. Please return goods to the address below within seven working days from date of purchase including a copy of the receipt and a brief note including your telephone number, name and address and what you would like exchanged. Please note that it will be necessary to charge extra postage to send a replacement item to the customer.
All returned items for exchange must be returned in its original packaging and have all tabs/labels still attached and have not been used and be in a resaleable condition.
Returns address: EXAMPLE: Returns reference number: XX123, Classic Collection Ltd, Elmwood House Flat, Burford Road, Black Bourton, Bampton, Oxon, OX18 2PL, England.